{"id":12043,"date":"2024-05-29T12:31:36","date_gmt":"2024-05-29T09:31:36","guid":{"rendered":"https:\/\/www.sampatikisuites.com\/gestion-des-retours-dinformation-et-des-plaintes\/"},"modified":"2025-10-14T15:29:41","modified_gmt":"2025-10-14T12:29:41","slug":"gestion-des-retours-dinformation-et-des-plaintes","status":"publish","type":"page","link":"https:\/\/www.sampatikisuites.com\/fr\/gestion-des-retours-dinformation-et-des-plaintes\/","title":{"rendered":"Gestion des retours d&rsquo;information et des plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12043\" class=\"elementor elementor-12043 elementor-7031\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34dd416 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34dd416\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d61a16\" data-id=\"7d61a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-642eae5 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"642eae5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"341\" src=\"https:\/\/www.sampatikisuites.com\/wp-content\/uploads\/2021\/11\/SAMPATIKI-2-e1699011508932.png\" class=\"attachment-large size-large wp-image-11981\" alt=\"\" srcset=\"https:\/\/www.sampatikisuites.com\/wp-content\/uploads\/2021\/11\/SAMPATIKI-2-e1699011508932.png 1000w, https:\/\/www.sampatikisuites.com\/wp-content\/uploads\/2021\/11\/SAMPATIKI-2-e1699011508932-300x128.png 300w, https:\/\/www.sampatikisuites.com\/wp-content\/uploads\/2021\/11\/SAMPATIKI-2-e1699011508932-768x327.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ca0551 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ca0551\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9089a6d\" data-id=\"9089a6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e69405 elementor-widget elementor-widget-spacer\" data-id=\"0e69405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45d5af3 elementor-widget elementor-widget-heading\" data-id=\"45d5af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de commentaires et de plaintes des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cffc54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cffc54\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-363b34a\" data-id=\"363b34a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5550ba8 elementor-widget elementor-widget-text-editor\" data-id=\"5550ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Bienvenue sur la page du service client\u00e8le de notre h\u00f4tel. Nous appr\u00e9cions vos commentaires et nous nous engageons \u00e0 vous offrir la meilleure exp\u00e9rience possible pendant votre s\u00e9jour. Que vous ayez une suggestion, un probl\u00e8me ou une plainte \u00e0 formuler, nous vous encourageons \u00e0 nous en faire part en utilisant le formulaire ci-dessous. Vos commentaires nous aident \u00e0 am\u00e9liorer nos services et \u00e0 faire en sorte que chaque client passe un s\u00e9jour agr\u00e9able et m\u00e9morable. Nous vous remercions d&rsquo;avoir pris le temps de nous contacter.    <\/p>\n<p class=\"p1\">Au Sampatiki Suites &amp; Spa, nous accordons une grande importance \u00e0 la satisfaction de nos clients et nous nous effor\u00e7ons de traiter toute plainte rapidement et \u00e9quitablement. Notre politique comprend les \u00e9l\u00e9ments suivants : <\/p>\n<p class=\"p1\"><b>D\u00e9p\u00f4t de plaintes :<\/b><\/p>\n<p class=\"p1\"><b>Plaintes verbales : <\/b>Les clients peuvent soumettre leurs plaintes verbalement \u00e0 n&rsquo;importe quel membre du personnel ou directement \u00e0 la r\u00e9ception.<\/p>\n<p class=\"p1\"><b>Par \u00e9crit : <\/b>Veuillez soumettre vos r\u00e9clamations par \u00e9crit, par lettre, papier \u00e0 en-t\u00eate ou e-mail \u00e0 l&rsquo;adresse de l&rsquo;h\u00f4tel.<br>Questionnaires d&rsquo;\u00e9valuation : les questionnaires situ\u00e9s dans les chambres peuvent \u00eatre remplis et remis \u00e0 la direction de l&rsquo;h\u00f4tel.<\/p>\n<p class=\"p1\"><b>Traitement des plaintes :<\/b><\/p>\n<p class=\"p1\">Toutes les plaintes sont enregistr\u00e9es \u00e9lectroniquement dans la base de donn\u00e9es de l&rsquo;h\u00f4tel et soigneusement examin\u00e9es.<br>Si la plainte concerne un membre du personnel, elle sera trait\u00e9e de mani\u00e8re impartiale et \u00e9quitable.<\/p>\n<p class=\"p1\"><b>Vie priv\u00e9e :<\/b><\/p>\n<p class=\"p1\">Nous veillons \u00e0 ce que les donn\u00e9es personnelles de nos h\u00f4tes soient prot\u00e9g\u00e9es conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur.<\/p>\n<p class=\"p1\"><b>Formation du personnel :<\/b><\/p>\n<p class=\"p1\">Notre personnel est enti\u00e8rement form\u00e9 au traitement des plaintes et suit de pr\u00e8s les instructions de la direction, ce qui garantit une mise \u00e0 jour et une am\u00e9lioration continues.<\/p>\n<p class=\"p1\"><b>D\u00e9lais de traitement :<\/b><\/p>\n<p class=\"p1\"><b>R\u00e9ponse imm\u00e9diate :<\/b> dans les deux jours ouvrables, le client est inform\u00e9 que sa plainte a \u00e9t\u00e9 re\u00e7ue et qu&rsquo;elle fait l&rsquo;objet d&rsquo;une enqu\u00eate.<\/p>\n<p class=\"p1\"><b>R\u00e9solution de la plainte :<\/b> Dans un d\u00e9lai de 5 jours ouvrables, la plainte est examin\u00e9e et des solutions sont recherch\u00e9es pour satisfaire la plainte, et le client en est inform\u00e9.<br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c097bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c097bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41424ba\" data-id=\"41424ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78b346e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"78b346e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulaire de retour d&#039;information et de plainte\" aria-label=\"Formulaire de retour d&#039;information et de plainte\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"12043\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"78b346e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Gestion des retours d&#039;information et des plaintes - Sampatiki Suites.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"12043\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom et pr\u00e9nom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom et pr\u00e9nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCourriel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_16c324d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_16c324d\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de t\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_16c324d]\" id=\"form-field-field_16c324d\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Num\u00e9ro de t\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_b66b8ed elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b66b8ed\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDate du s\u00e9jour \u00e0 l'h\u00f4tel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_b66b8ed]\" id=\"form-field-field_b66b8ed\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" placeholder=\"Date d&#039;arriv\u00e9e \u00e0 l&#039;h\u00f4tel\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35bb534 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35bb534\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ed0710\" data-id=\"5ed0710\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8747973 elementor-widget elementor-widget-spacer\" data-id=\"8747973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formulaire de commentaires et de plaintes des clients Bienvenue sur la page du service client\u00e8le de notre h\u00f4tel. Nous appr\u00e9cions vos commentaires et nous nous engageons \u00e0 vous offrir la meilleure exp\u00e9rience possible pendant votre s\u00e9jour. Que vous ayez une suggestion, un probl\u00e8me ou une plainte \u00e0 formuler, nous vous encourageons \u00e0 nous en faire [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12043","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion des retours d&#039;information et des plaintes - Sampatiki Suites.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sampatikisuites.com\/fr\/gestion-des-retours-dinformation-et-des-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion des retours d&#039;information et des plaintes - Sampatiki Suites.\" \/>\n<meta property=\"og:description\" content=\"Formulaire de commentaires et de plaintes des clients Bienvenue sur la page du service client\u00e8le de notre h\u00f4tel. 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